Refund & Cancellation Policy

1. Overview

InvestLab operates on a token-based model. Users purchase tokens to access AI-generated analysis reports. This policy explains when and how you can request a refund for purchased tokens.

This policy applies to all token purchases made on investlab.in by individual users. It does not apply to free tokens allocated as signup bonuses or referral rewards.

GST notice: All prices are exclusive of 18% Goods & Services Tax (GST), which is added at checkout and shown before you confirm payment. GST paid is non-refundable under Indian GST law (Section 54, CGST Act 2017). Refund amounts are always calculated on the base (pre-GST) amount.

2. Refund Eligibility

2.1 Eligible for refund

• Unused purchased tokens — tokens that were purchased but not yet consumed to generate any analysis report.
• Refund request must be submitted within 30 days of the original purchase date.

2.2 Not eligible for refund

• Tokens that have already been used to generate analysis reports
• Free tokens (signup bonus, referral credit) — these are complimentary and have no monetary value
• Token purchases older than 30 days from the purchase date
• The 18% GST component of any purchase

2.3 Refund calculation formula

Free tokens are treated as consumed last — paid tokens are spent first, which maximises your refundable amount. The formula:

Worked example:

3. How to Request a Refund

Refunds are not automatic. To request a refund, you must contact us with the following information:

1. Your registered email address
2. The invoice number (visible in transaction history in the Wallet dialog)
3. The UPI Transaction Reference ID (available in your transaction history on the Platform)
4. The purchase date and amount
5. The reason for the refund request (optional but helpful)

4. Refund Processing

• We will acknowledge your request within 2 business days.
• Once approved, refunds are processed via UPI reversal to your original payment method.
• Refunds typically reflect within 5–7 business days after approval, depending on your bank or payment provider.
• The refund amount will be calculated on the base amount only (pre-GST), using the formula in Section 2.3.
• Upon successful refund, the corresponding tokens will be deducted from your wallet.

5. Account Cancellation

If you wish to delete your account, please contact us at jay.mehta@investlab.in.

Account deletion does not trigger an automatic refund. If you have unused purchased tokens at the time of deletion and wish to receive a refund, you must submit a refund request before or alongside your account deletion request, provided your purchase is within the 30-day refund window.

6. Service Disruptions

In the event of a significant and prolonged service outage (more than 72 consecutive hours) caused by us, we will evaluate refund requests for tokens purchased during the affected period on a case-by-case basis.

7. Disputes

If you disagree with a refund decision, you may raise a dispute by emailing us. All disputes are governed by the laws of India, with jurisdiction in the courts of Mumbai, Maharashtra.

8. Contact